Frequently Asked Questions - Login

My confirmation email doesn’t arrive.

Please follow the steps below to resolve this issue.

The confirmation email is sent immediately on registering for LifeHugger. It will usually be available in your inbox in few minutes. If you cannot find it in the 'Inbox' of your mail application,

Check your email application's spam or junk folder or filter.
Check that you are trying to log in from the exact email address you registered with. A common error is registering with an incorrect email domain (e.g., @gmail.com is not the same as @gmail.net). In addition, keep in mind that email addresses never begin with a "www" prefix.
If you cannot login still, try creating an account with the correct email address once more to confirm that you have used it for signing up. If the address is already registered you will see a "The e-mail address toms@themail.com is already registered" message on the screen.

I get an error using the link in the confirmation email.

Please follow the steps below to resolve this issue.

If you are unable to log in, please copy and paste the full URL (web address) of the link that you received in the confirmation email into your browser.
If you're still having trouble after the above steps, please click here.

My username is already taken.

Please follow the steps below to resolve this issue.

This happens if you or another user have already registered with the same username. While trying to sign up the following message will appear on the screen in an info box, "The name toms is already taken."
You can use a different username to sign up for LifeHugger.
If you are still having trouble after the above steps please click here.

It says my email address is already taken.

This happens if you have already registered with the same email address. While trying to sign up the following message will appear on the screen in an info box, "The e-mail address toms@gmail is already registered."
If you have lost the password, you can request for a new password here.
If you are still having trouble after the above steps please click here.

I want to change my password for this site.

Please follow the steps below to resolve this issue.

Already registered user,

The password can be changed at anytime from the 'My life' page.
Click the 'Edit' tab on the top the page and set your new password in the fields that will be displayed.
If you're still having trouble after the above steps, please click here.

Just registered user,

If you are are new user and setting the password for the first time you can access the 'My life' page by clicking on the link in the confirmation email sent to you at the time of registration.
Then you can proceed to the 'My life' page and change password as described above.
If you're still having trouble after the above steps, please click here.